An appointment to have the water shut off will be made between the DPW, plumber and resident at ⦠Should you have any questions or concerns prior to booking your appointment, please feel free to call 1-800-667-4387. If you have not yet had a new water meter installed at your property, you can now book your appointment by calling 902-787-2274. Neptune's experience in the water industry is a story rooted in loyalty to our customers and in sound stewardship. The upgraded water meters help Richmond Hill have many benefits including: 1. The Inverness County Water Utility is pleased to announce Phase Two of the Neptune Water Meter Project will begin May 25th, 2020. AMR technology ensures all customers pay for the water they use â no more and no less. Like most mechanical devices, they eventually need to be replaced as they slow down. -- The Municipality of the County of Inverness is pleased that announced…, © Copyright 2017 Municipality of the County of Inverness, Neptune Water Meter Installation Precautionary Measures, COVID-19 UPDATES FROM THE MUNICIPALITY OF THE COUNTY OF INVERNESS, 16 Seniors Receive Free Intouch Alert Pendants. You can learn more about what to expect with the water meter replacement program by visiting. If you own or rent one of the 3,000 Kingston properties slated for a free end-of-life water meter replacement this spring, Utilities Kingston wants you to book your appointment. The reason for this replacement is to ensure the continuing accuracy and functional operation of the meter reading system. Rest assured that we are actively monitoring the COVID-19 situation and are taking precautionary measures to aid in keeping our communities safe. ⦠Neptune will not come to your home to install a water meter without an appointment. The meters will be installed for a . Tenants: Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlords that they have received a notice. There will be shut off and turn Arts, Recreation & Community Policies Committee, Environment, Infrastructure & Transportation Policies Committee, Municipal Accessibility Advisory Committee, Find out if it's Blue Box or Grey Box week. This is located where your ⦠Reliable metering equipment is critical to this. Neptune technicians will ask owner/occupants to remove any objects surrounding the water meter. It's important that customers receive accurate bills for the amount of water consumed by their household or business. Please take notice that the Council of the Municipality of the County of Inverness has…, INVERNESS COUNTY, N.S. This will be done with a soap and water solution or using an alcohol-based sanitizer that is greater than 60% alcohol. All meters are read every month. Our 5 stage Reverse Osmosis system is superior to any system on the market, and you get that all with the lowest monthly costs, no hidden fees and great attention to detail and customer service. Connect with Utilities Kingston â all your utility needs under one roof. 4. Neptune technicians will ask owner/occupants to open all doors and/or panels in route to the water meter wherever possible. The new meter, radio transmitter and the plumbing permit shall be brought to the Department of Public Works, 75 West Street. Neptune technicians will ask owner/occupants to open all doors and/or panels in route to the water meter wherever possible. It's simply about booking a convenient time to allow a technician to switch out your meter. Commercial irrigation meter size: Contact the water department prior to purchase. -30- Media contact: For more information contact a media relations officer for Utilities Kingston at 613-546-4291, ext. Message From the Utility . "We know people are busy, so we try to make it as easy as possible. After careful consideration and monitoring developments from the Government of Ontario; The Town and Neptune will resume full replacement operations as of July 2nd. When used, the appropriate protocols will be used to properly don and doff the mask. The City of Kingston acknowledges that we are on the traditional homeland of the Anishinaabe, Haudenosaunee and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land. If anyone claiming to be from Neptune shows up at your door seeking access to your home without an appointment, you should call Environmental Services immediately at 905-356-1355 to confirm that it is a legitimate visit. On Sept. 9, 2019, Ferndale City Council unanimously approved a plan to replace water meters throughout the city. © 2021 The Corporation of the City of Kingston, 216 Ontario Street, Kingston, Ontario, Canada, K7L 2Z3, Home Sending fewer estimated bills Neptune technicians will sanitize personal protective equipment and tools after each use. Installation of the new water meter is free. The typical life of a water meter is 15 to 20 years. The water meter measures the amount of water your home uses. Neptune prides itself on using only the very highest standard of water filtration and producing only the highest quality machines. Some customers may notice an increase in their water bill. To read a Neptune EâCoder water meter: 1. Make sure there is clear, ample access around your water meter for your appointment Check your main water shut-off valve and make sure it is operable. You can learn more about what to expect with the water meter replacement program by visiting www.utilitieskingston.com, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000. They will be in the city replacing these transmitters and meters from late August 2018 through summer 2019. Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation. Our division reads and maintains over 11,346 water meters. Accessibility The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. Enhanced Health & Safety protocols are in place in order to protect residents, technicians, and Staff as we work towards completing the water meter replac⦠2300. Twitter: Follow www.twitter.com/utilitieskngstn, Facebook: Like us at www.facebook.com/utilitieskingston. The City has contracted with Water Resources/Water Services to install the new Neptune water meters, perform an inspection of the area to identify the water service line material, and conduct the City of Evanston basic cross connection survey report. The Village of Glendale Heights has contracted with Water Resources, Inc, who is the local distributor and supplier of Neptune water meters and infrastructure. 2300. Make an appointment with Neptune Technology Group by calling them at 1-800-667-4387. , or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000. It also has a small red triangle that can help pinpoint small leaks: it will spin if any water is running through the meter. The new meters will replace the cityâs current aging units, which have begun failing at increasing rates and producing unpredictable extreme water bills for some residents. Learn more about the City's reconciliation initiatives. EnWin Utilities has contracted Neptune Technology Group to replace existing water meters in your neighbourhood with upgraded versions. The Town of Whitchurch-Stouffville and Neptune Technology Group take health & safety very seriously. These Schlumberger meters have numbers displaying 10s of gallons surrounded by a sweeping arm displaying anything increments under 10 gallons. Book your appointment to have water meter replaced. 200000000 . If at any point you would like to speak to a call centre representative, please contact us at 1-800-667-4387. We install meters for new construction and repair existing meters. Mandatory Town-Wide Water Meter Replacement Program COVID-19 Update: the water meter replacement program will recommence on July 13, 2020 Town staff and Neptune Technology Group have implemented several safety measures and protocols so that the water meter replacement program can continue for outstanding properties. Customers are encouraged to always ask people going door-to-door for identification. water;meterappt.com . The screen eventually ⦠Technology designed and engineered to solve. Utilities Kingston thanks its customers and Neptune Technologies for nearly 4,000 water meter changes in the west end of Kingston during the fall of 2015. The City will partner with Utility Metering Solutions (UMS) to replace meters for all residential and business properties with new ⦠Neptune technicians will ask owner/occupants to remove any objects surrounding the water meter. Neptuneâs innovative, lead-free water meters are built to meet the water meter needs of water utilities across North America. From now through to spring, an additional 3,000 water meters are being changed in central and west Kingston. This free replacement of your water meter helps ensure the continued accuracy of your water bill, and in most cases we can complete it in under an hour" says Kevin McCauley, Utilities Kingston's director of measurement and communications services. With over 30 years of water utility service experience and project offices from coast-to-coast, Neptune is recognized as the ⦠Access to hourly and daily water usage over a 96-day period 4. When the meter needs replacing, the Region, or our contractor Neptune Technology Group, will contact you to change it. Sitemap This is because the new meter is accurately measuring water usage, while the old meter was under-registering usage. These steps include checking technicians’ temperatures every four hours during the workday, stringent sanitization routines for equipment, and more. The fact is that water meters can deteriorate ⦠You can learn more about to expect with the water meter replacements program by calling Utilities Kingston customer service at 613-546-0000, Monday to Friday, from 8 AM to 5 PM. You will receive a letter and must book an appointment. Although Neptune water meter is well known for its great accuracy, performance and quality, it is still can get some problems. The city has new Neptune radio read water meters. Follow the instructions to book an appointment for the water meter change. All installers (pictured below) are licensed plumbers, and will have a Village of Glendale Heights issued photo identification card, and travel in marked Water Resources, Inc. vehicles. We have altered our practices so that an owner/occupant is no longer required to provide a signature before work starts or after the work is complete. limited time The communication includes details on how to book and prepare for the appointment. Neptune technicians will wash their hands before and after each job. Appointments are available from Monday, May 25th to Saturday May 30th between 8:00am and 8:00pm and residents are asked to book as soon as possible while there is still availability. At an owner/occupant’s request and where required by the Utility, Neptune technicians will wear a mask and gloves. If you do not have a Reference Number please click HERE. The call centre is open Monday to Thursday from 8:00AM to 8:00PM (EST) and Friday from 8:00AM to 6:00PM (EST). Win your day with Neptune ® solutions tailored for your utility. The ability to detect high water loss more quickly 3. In Canada, Neptune has extended its reach by investing in the creation of end-to-end smart water metering and utility services. If you have a high water bill, feel the read is incorrect, or have meter problems, please call our office for an appointment. As technicians move into your area, homeowners and business owners will receive communication from the County of Brant and ⦠As part of the essential service of providing safe and clean drinking water to our utilities’ customers, we are committed to implementing best practices to help prevent the spread of disease while ensuring a high level of customer service. Neptune Technology Group technicians will always be in uniform and carry photo identification. In fact, it is impossible for any water meter readers to not have a problem. Neptune technicians will check their temperature at the start of each day before they are approved to begin work and every 4 hours thereafter. Book Your Appointment Online TodayI . For a full list of how Neptune is working to keep property owners/occupants safe, please see below or download the document here. Leverage powerful connectivity to stay lean and resourceful with innovations such as the R900 ® endpoint, the water industryâs first LoRa ® Alliance certified solution for wide-area AMI networks, and the MACH 10 ® solid state ultrasonic water meter. Trusted by customers to deliver reliable utilities for more than 150 years, employees are proud to provide personal, responsive services. If you have received a mailed, full-colour pamphlet or reminder notice about the replacement program, please call or go online to make your appointment with Neptune Technology Group, which has been hired by Utilities Kingston to replace the water meters in central and west-end Kingston. Alternatively, Neptune will ask you to take a thumbs up picture of an addressed envelope to confirm your address and satisfaction with the completed work. We use it to calculate your water bill. The installers will present their ID badges when arriving for the appointment. Meter appointments are scheduled in two-hour blocks of time. Neptune staff will not come to your door without an appointment. To schedule an appointment call Water Resources Inc. at (800) 835-3341 or go online www.watermeterexchange.com. Neptune technicians will maintain a minimum of 6-feet separation from residents when entering and exiting the home. Contact Us. Water meter installations will be performed by a uniformed licensed plumber who will carry a City of Park Ridge picture ID badge, travel in marked vehicles, and will present their ID badge upon arrival for the appointment. Neptune will only go door-to-door when attempts to make an appointment are unsuccessful. The city has contracted with HydroCorp to replace approximately 13,500 water meter transmitters and 7,200 water meters. It is a story more than twelve decades strong. The Neptune E-Coder has a digital readout under a black plastic⦠About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. Shine a flashlight on the photoelectric eye (look for the flashlight symbol) to activate the screen.
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